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Why Your Phone Keeps Crashing (And How to Fix It)

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You rely on your phone for everything—from checking your calendar and replying to emails to scrolling social media and capturing memories. So when your phone keeps crashing, it’s more than annoying—it can throw off your entire day.

App freezing, random shutdowns, and black screens are all symptoms of a phone that’s struggling to keep up.

If your phone keeps crashing, don’t panic—here’s how to fix it.

Need help fast? Pull Up® Phone Repair comes to you and fixes most phones in 15 minutes or less.

Common Reasons Your Phone Keeps Crashing

1. Your Phone Is Overheating

Phones can overheat for several reasons—direct sunlight, running heavy apps or games, watching long videos, or using wireless charging pads for extended periods.

Signs of overheating include:

How to fix it:

2. Problematic Apps

If only one or a few apps keep crashing, the issue may be with the app—not your phone.

App crashes vs. phone crashes:

How to fix it:

On iPhone:

On Android:

Still crashing? It could be a deeper hardware or OS issue—we can diagnose it fast.

3. Outdated Software

Running older versions of iOS or Android can cause compatibility issues with newer apps and lead to crashes.

How to check for updates:

On iPhone:

On Android:

Don’t want to deal with it? We’ll update and optimize your phone during repair.

4. Low Storage Space

Phones with less than 10% of available storage often run into performance issues, including crashing.

How to check your storage:

On iPhone:

On Android:

How to free up space:

5. Corrupted App Cache (Mainly Android)

Cache is temporary data stored by apps to help them load faster. But when that cache becomes bloated or corrupted, it can cause apps—and sometimes your entire phone—to crash.

How to clear cache:

On Samsung:

On Google Pixel:

6. Background App Conflicts (Advanced)

Sometimes apps running in the background can conflict with your operating system or other apps, leading to crashes.

How to test this using Safe Mode (Android only):

In Safe Mode, all third-party apps are disabled. If your phone runs smoothly, one of your installed apps is likely the problem.

Advanced Fixes to Try (If Nothing Else Works)

1. Do a Full Restart

Sometimes the simplest fix is the most effective. Power off your phone completely, wait 30 seconds, and then power it back on. This gives your phone a clean slate to start from and can resolve temporary system glitches.

2. Factory Reset (Last Resort)

If you’ve tried everything and your phone still crashes, a factory reset might be necessary.

Important: Back up your data first—this process will erase everything on your device.

Not sure how to do it or worried about losing your stuff?
If you're unsure, let Pull Up® Phone Repair help you safely reset or back up your device before wiping it. Our experts provide phone repair in Baltimore around the clock.

When to Call the Pros

Hardware Damage or Malfunction

Sometimes crashes aren't about apps or settings—they're a sign your phone is physically damaged.

It could be hardware if:

In cases like this, repairs may involve replacing internal components.

Water Damage Causing Crashes

Even if your phone seems fine after a quick splash, water can slowly corrode circuits and cause delayed crash issues.

Pull Up® Phone Repair specializes in water damage recovery, with tools and techniques to restore your phone before the damage worsens.

Most repairs are done in under 30 minutes, wherever you are. We are happy to be providing phone repairs in Washington DC, as a part of our expansion. 

Need a Fast Fix? Pull Up® Phone Repair Comes to You

On-Demand, Mobile Repairs

We bring expert phone repair directly to your location—whether you're at home, work, the gym, or even out running errands.

Common fast fixes include:

Serving: New York, Washington DC and Baltimore, Maryland
No waiting rooms. No long lines. Just fast, professional help where you need it.

Conclusion

From overheating to outdated software, low storage, and corrupted cache—there are many reasons your phone might keep crashing.

Stop guessing—get fast, professional mobile phone repair from Pull Up®. Book now and get back to life in minutes.

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