Privacy Policy - Pull Up Phone Repair

Last Revised: March 19, 2026

At Pull Up Phone Repair, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, schedule repairs, or interact with us through any online or offline means (collectively, the “Sites”).

‍Acceptance of Privacy Policy

‍By accessing or using the Sites, purchasing our services or products, or interacting with us in any manner, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Sites or engaging in our services.We may update this Privacy Policy from time to time. Updates will be posted on the Sites with a “Last Revised” date. Changes are effective immediately upon posting. Continued use of the Sites after any changes signifies your acceptance of the updated Privacy Policy.
‍

Types of Information We Collect
We collect two types of information:
1. Personally Identifiable Information (PII)Includes information that identifies you directly, such as: Full name
Email address
Phone number
Billing address
Shipping address
Service location information
2. Non-Personally Identifiable Information (Non-PII)
Includes aggregated or anonymized information that does not directly identify you, such as: Browser type and operating system
General geographic location
IP addressDevice information
Website usage statistics (pages visited, time spent on pages)

SMS Terms of Service:

‍PULL UP Phone Repair may send SMS messages related to repair appointments, technician dispatch notifications, service updates, and customer support communications. By providing your mobile phone number through our website booking form, during service scheduling, or through other direct interactions, you consent to receive transactional SMS messages related to your repair request. Message frequency varies depending on service activity. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@pullupphone.com. Your mobile phone number and SMS consent will not be shared, sold, or rented to third parties for marketing or promotional purposes. Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Collect Information

Online Interactions:
We collect PII when you:

-Schedule a repair or service through the Sites
-Fill out contact forms
-Communicate with us via email or phone
-Provide feedback or reviews

‍Offline Interactions:
We may also collect PII in person during repair visits or other offline interactions.

‍Automated Technologies:
We use cookies, web beacons, and similar technologies to collect Non-PII about your interactions with the Sites. You can disable cookies through your browser settings, but doing so may affect certain features of the Sites.

‍Third-Party Integrations:
If you log in or interact with us through third-party platforms (e.g., social media), we may collect information made available to us by those platforms.

How We Use Your Information
‍We use your information to:

-Provide, improve, and personalize our services
-Process payments and complete transactions
-Communicate with you about your orders, appointments, or inquiries
-Send promotional materials and updates only if you explicitly opt in to receive marketing communications.
-Conduct analytics to improve our website and services

‍Sharing Your Information
‍We do not sell your PII to third parties. However, we may share your information with:

‍Service Providers: Third parties who assist us in processing payments, delivering services, or managing customer communications
‍
‍Legal and Safety Obligations: To comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of Pull Up Phone Repair, its users, or others
‍
‍Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business

‍Your Privacy Choices
‍You can:

‍Update Your Information: Contact us to correct or update your personal information.
‍Opt-Out of Marketing Communications: Click the "Unsubscribe" link in any promotional email or contact us directly.

Children’s PrivacyOur services are not directed to individuals under the age of 13, and we do not knowingly collect information from children. If we discover that a child has provided us with PII, we will delete it promptly.

‍Data SecurityWe use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. You share information with us at your own risk.

‍Third-Party LinksThe Sites may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.

‍Contact Us

‍For questions or concerns about this Privacy Policy or to exercise your privacy rights, please contact us:

‍Email: info@pullupphone.com
Address: 900 E Fayette St., Baltimore, MD 21203
‍